Avnet Services:IBM

Atech Blog

Lotusphere 2011 Wrap Up/Delivering Exceptional Web Experiences eBook

Mike Ostrowski March 21, 2011

eBookWe were really pleased with this year’s Lotusphere conference.

Here are some highlights from the big Lotus show:

- We met up with old friends and made many new ones as well. We successfully held the Official Lotusphere Tweetup with IBM at the Big River Grille on the Disney Boardwalk.

- Ascendant walked away with two Lotus awards: the Exceptional Web Experience award which is a new award this year. We also won the healthcare award for 2011. It was the industry award for the consistent great work we’ve done across the healthcare industry with all of the member and patient portal implementations that we’ve had during the past year. We were also finalists for the Mobile Award for the work we did at Bekins. And, our Europe office was a finalist for the distinguished partner award as well.

- Lois Lewis and Adam Hoover conducted a session on “Bringing Social to You.” We were thrilled when people came to our booth and shared that it was one of the best sessions that they had ever heard at Lotusphere.

- One of the themes at Lotusphere was social business and Ascendant proved that we are prime and ready to help customers implement social business and drive value in an organization.

- This year at Lotusphere we launched our new EnterpriseBlue offering for Connection for 2011. One of the things we’re able to do through our relationships with Amazon and IBM is offer a per-user, per-your price for Lotus Connections on the clouds. That puts us in a great position to compete with Jive in the marketplace.

What were some of your successes at Lotusphere?

News from the inside
We’ve always called our Lotus Business – Portal Collaboration and Social Computing (PCSC). We’ve recently renamed this business unit, “Portals and Social Computing.”

We’re also proud to announce that our eBook is now listed on the IBM’s content management site. In the past, Ascendant has invested time with helping IBM with redbooks, which are technical documents about IBM software. Most recently, we authored an eBook on Exceptional Web Experience. Specifically it’s about implementing Lotus Web Content Manager to drive exceptional web experience.

Instead of taking the technical approach, we told a story about a person in marketing that got thrust with a pretty challenging deadline to implement a new site and so we painted the picture. What’s cool about it – it gives the perspective of the marketing person – there’s a picture of the design of the web site on a napkin. Quite frankly, that’s how things happen. People get ideas and they need to be able to take that idea and quickly implement it. That’s where it all starts – they have an idea – they need to quickly do something.

From there, we walked through how using the tool helps customers deliver exceptional experiences. It’s a good book from the perspective of customers trying to understand IBM technology.

The eBook was a collaborative effort between our digital business services team and our technical team. That’s the value of Ascendant – It is our DBS team that is able to articulate why customers need to do things and the business value behind them; then, the technical team can then make that happen. So the eBook was a great joint venture between our Digital Business Services team and our Portal and Social Business team. It goes to show what we can do for our customers.