Follow-the-Sun Development & Support Tailored to Your Needs
Through Ascendant’s Managed Services, you have access to skilled resources 24 hours a day, 7 days a week. Whether you’re in need of basic monitoring & maintenance, or you need round-the-clock development to meet deadlines, you’re covered. Each member of our managed services team has real-world, hands-on involvement implementing and supporting IBM environments. This combination of availability and experience means that we meet and beat our service level commitments.
A Customized Approach
Our relationships are custom-tailored to satisfy exactly the services you need, for exactly as long as you need them. We offer incident-only support, complete managed services, and everything in between so you have the team you need to get the job done. We have supported global corporations for time periods ranging from just two weeks to five years and counting.
Operations
• Augment in-house IT
• Multiple lines of development
• Oversight of hosting
• Automated system monitoring
• Code & content deployments
• Application maintenance
• Hardware, database & OS backups
• System upgrades & patches
• Tracking, reporting & analysis
Support
• 24x7 help desk
• SLA-based response
• Request prioritization, assignment and tracking
• Triage of critical issues
• Follow-the-sun handoffs
• Root cause analysis
• Traditional & cloud hosting through partners
Development
• Project delivery (analysis, design, development, project management)
• Access to Ascendant’s consulting experts for architect-level advice
• Break/fix defect remediation
• Reduction in defect backlog
• Application modifications & enhancements
The Ascendant Difference
In contrast to other managed services providers who simply support IT environments, Ascendant has unprecedented hands-on experience with implementation, integration and the day-to-day nuances of how IBM systems interact. We build world-class eCommerce, Portal and Mobile solutions, and we pass our best practices on to you.
